Maeda was our buyer's agent for the purchase of our first home this summer. We were interested in a duplex in order to live in one unit and rent out the other. She was extremely helpful and friendly, and I felt she was focused on our specific needs from the very beginning. Maeda was very flexible and worked around our schedule; she was able to meet us after work and even on weekends. She was also very knowledgeable about the area, because she has lived in Kalamazoo for many years. When we were ready to put an offer in, Maeda helped us every step of the way. She made sure we were aware of the whole process and I knew that she was working very hard to ensure that the purchase went smoothly. When we ran into a few delays, Maeda stayed on top of everything, keeping in touch with the loan officer and the sellers' agent to make sure we were all on the same page. She is extremely professional but also just a genuinely kind and helpful person. I would highly recommend Maeda as an agent!